Tata Teleservices and Service from Hell

I had a Tata Internet Connection. Which I disconnected on December 2008. Approximately half an hour back I had a call from a certain Mr. R.C Choudhary who claims to work at Tiz Hazari Court as an “LDC”. He claimed that I have a court case filed against me by a Mr. Sanjeeb Kumar who he claimed was a lawyer representing Tata Tele Services. To say the tone of Mr. R.C Choudary was rude was to say the least. After threatening to have me in court he asked me to contact Mr. Sanjeeb Kumar. Sanjeeb asked me to file the outstanding amount immediately at a Tata Indicom Outlet within one hour if I did not want a court case filed against me.
I walked upto a Tata Indicom outlet and payed the requested amount in full. However when I looked into the details it appears that:

1. I have not used the account post December
2. My request in December to close the account has not been noted down and not been followed through

This despite the fact that I have filed the application in writing and attached a copy of my PAN card. I still have a xerox of the closing letter I handed in on December. Tata Teleservices has through sheer stupidity or malice not closed my account and has continued to bill me rental for the next four months. To top it all of, neither was this rental bill forwarded to my email id, and the call center people who used to bug me every month haven’t bothered to explain why I have an outstanding charge.

The icing on the cake was to have two people call you up in the middle of a working day and threaten you with a court case for non payment of dues. I have just talked to a Mr. Ashish Chakraborty who has promised me that the payment I made would be refunded through a non-usage waiver and the constant irritation that is the Tata Indicom Call Service would also be halted immediately. Thank you so much Mr. Ashish! I am happy. However you have just broken the cardinal rule of customer service. Never piss of a customer before placating him. I have had to waste half a productive day in office, I had to endure your call center people for three months, all thanks to a mistake which you neither have the courtesy or the good grace to accept. I certainlly would not like to recommend a Tata Indicom connection to anyone if this is the current level of service were to continue.

I have put down the names and numbers of the jokers for future reference here. I don’t know if these guys are actually associated with any legal firm or are just paid for muscle hired by Tata Indicom. In any case if you do get a call from any of these numbers do feel free to tell them what idiots they are:

Mr. Sanjeeb Kumar: 9654771421

Mr. R.C Choudhary: 9871203912

Shit List

Its twelve in the night and I am in the communal nest that is the office. Alpha male walked right past me as I was working. And did not wave, or smile or even for courtesy’s sake even ask me about my health. Yeah! I have made the shit list of the alpha male too.

Customer Questions

How do you kill a session in Apache?

Yes. You are outsourcing your core business operations to a group of brown mealy mouthed monkeys across seven seas. But “How do you kill a session in Apache?”. Shouldn’t you be more worried about the Taliban, Governance or something else.

Nut cases.

Customer Visits

Salesbaboon: We do DRP exercises every month

OrangeOrangutanCustomer: Really

Salesbaboon: Really. Some of these are not even exercises but real DRP tests

[Silverback goes Sigh!]

OrangeOrangutanCustomer: What do you mean.

[There are two possibilities now. The sales baboon can confess that we bomb our delivery centers every once every two weeks or we don't and someone else bombs our delivery center every two weeks]

Salesbaboon: See. Our process are so strong and our value additions are so good.

Sales. Redefine reality

A gentleman’s agreement

Hey Bollywood! If you are going to rip off a Hollywood movie, how about you try “A gentleman’s agreement”.  It’s got everything you want a moral dilemma, a love interest, a best friend whose honor needs protection, a mother angle, a vamp with a heart, office politics. Of course you can’t have the lovely Gregory Peck, but do try and rip off this movie please.